FAQs

With our return policy chances are available for you to reverse a purchase you regret within two days of delivery for refunds/exchanges as applicable by following certain guidelines: Leave items untouched in their original state – including packaging and attached tags- without any odor/stain present that indicates use after delivery; avoid washing/dry-cleaning until authorized by customer service representative beforehand since any alteration voids terms eligibility of exchanging/refunds rendered by said items therefore delaying your transaction process time; check out additional information about this procedure here.

Customers can typically expect to receive their order within 7 days from the date of shipping confirmation. If you encounter any issues with the delivery or damages to your order, Please contact our customer support team at contact@pratishthani.com, and we will do our best to assist you.

No, Pratishthani’s Shipping Policy states that a shipping charge of 99 will be added at the checkout for orders within India.

To track your order on Pratishthani.com, you can follow these steps:

1. Visit the “Track Order ” page on the Pratishthani website.
2. Enter your order ID and the email address you used to place the order.
3. Click on the “Track” button.
4. You will be redirected to a page that shows the status of your order, including the current location and estimated delivery date.

Alternatively, you can also track your order by clicking on the tracking link provided in the shipping confirmation email sent to you by Pratishthani.com after your order has been shipped.

If you receive a defective or damaged item from Pratishthani, you can contact our customer support team within 24 hours of delivery at contact@pratishthani.com to initiate a return or exchange. To help expedite the process, we request that you include a photograph of the damaged or defective product, with your order number and contact details, in your email.

Once your return or exchange request is approved, you will receive further instructions on how to ship the product back to Pratishthani.com. After receiving and inspecting the returned product, we will issue a refund or exchange as per our return policy. Please note that all returned products must be in their original packaging and unused condition. 

No. At this point, pratishthani delivers products only within India.

To cancel an order on Pratishthani, you need to follow these steps:

1. Log in to your Pratishthani account.
2. Click on “My Orders” in the “My Account” section.
3. Find the order you wish to cancel and click on the “Cancel” button.
4. Select the reason for cancellation and confirm the cancellation request.

If you have already paid for the order, your refund will be processed within 7-10 business days. Please note that if the order has already been shipped, it cannot be cancelled.

Unfortunately, you cannot change or modify an order on Pratishthani after it has been placed. Once the order is confirmed, it is immediately sent to the warehouse for processing and cannot be altered. However, you can cancel the order by following the steps mentioned in the “How can I cancel my order?” FAQ and place a new order with the desired changes.

To contact Pratishthani’s customer service, you can follow these steps:

1. Go to the Pratishthani website and scroll down to the footer section.
2. Click on the “Contact Us” link.
3. On the Contact Us page, you can fill out the form with your query or concern, including your name, email address, phone number, and message.
4. Alternatively, you can also send an email to contact@pratishthani.com

Pratishthani takes the privacy of its users very seriously and has a comprehensive Privacy Policy that outlines how it collects, uses, and protects your personal information.

Some of the key points of Pratishthani’s Privacy Policy are:

1. It collects personal information such as name, address, email address, and phone number to process your orders and provide customer service.
2. It may use cookies and similar technologies to personalize your experience on the website.
3. It may share your personal information with trusted third-party service providers to fulfil your orders and improve the website’s functionality.
4. It will never sell your personal information to third parties.
5. It uses industry-standard security measures to protect your personal information from unauthorised access and disclosure.

For more details about Pratishthani’s Privacy Policy, please visit our Privacy Policy page.

If your return request has been declined by Pratishthani, there may be a few reasons why:

1. The product was returned in a used or damaged condition that was not in its original packaging, or with tags removed.
2. The product was returned after the specified return period of 2 days.
3. The product was a non-refundable item.
4. The product was returned without a valid reason.

Click here For more information or you can contact Pratishthani’s customer service contact@pratishthani.com to discuss the matter further.

At Pratishthani, Handloom Yeola Paithani Sarees are delicate and require special care to maintain their beauty and longevity. Here are some tips on how to care for your Handloom Yeola Paithani Saree:

1. Dry clean the saree – It is recommended to dry clean the saree to preserve its intricate design and color.
2. Store the saree properly – Store the saree in a cool, dry place, away from direct sunlight and moisture. Make sure the saree is folded neatly and kept in a cotton or muslin cloth.
3. Iron the saree carefully – Use a cool iron to press the saree gently on the reverse side to avoid damaging the zari and intricate work.
4. Handle the saree with care – Be careful while wearing and handling the saree, as the delicate fabric can snag easily.
5. Avoid contact with perfume and other chemicals – Avoid spraying perfume or other chemicals directly on the saree, as it can cause discoloration and damage the fabric.

By following these tips, you can keep your Handloom Yeola Paithani Saree looking beautiful for years to come.

You can contact Pratishthani’s customer service team by filling out the contact form on the website or by sending an email to our customer service email address. We strive to respond to all inquiries in a timely manner and provide you with the information you need to make informed decisions about your purchase.